“My Two Cents” Customer Survey

Thanks for making Music Showcase sing on a higher note!

We want to hear about the experiences you have had at Music Showcase. All of the fields are optional. We appreciate any feedback.

Which statement(s) best describe(s) your status?
Current Customer
Current Student
Former Customer
Former Student
Parent of Current Student
Parent of Former Student

Which of the following groups includes your age (or your child's age)?
7 or under
8-13
14-17
18-34
35-54
55+
No Answer

How frequently do you (or did you) visit Music Showcase?
More than once a week
Once a week
One or more times a month
Less than once a month
This was my first visit
No Answer

How would you rate our store in the following areas (5 being the best)?

Products	Prices	Service	Appearance
5	5	5	5
4	4	4	4
3	3	3	3
2	2	2	2
1	1	1	1
No Answer	No Answer	No Answer	No Answer

If you have had an instrument repaired at Music Showcase, how would you rate our repair shop in the following areas?

Quality of Work	Timeliness	Communication	Overall
5	5	5	5
4	4	4	4
3	3	3	3
2	2	2	2
1	1	1	1
No Answer	No Answer	No Answer	No Answer

How would you rate our ELITE Center staff in the following areas?

Helpful	Courteous	Pleasant	Patient
5	5	5	5
4	4	4	4
3	3	3	3
2	2	2	2
1	1	1	1
No Answer	No Answer	No Answer	No Answer

How would you rate our Store/Front Desk staff in the following areas?

Helpful	Courteous	Pleasant	Patient
5	5	5	5
4	4	4	4
3	3	3	3
2	2	2	2
1	1	1	1
No Answer	No Answer	No Answer	No Answer

How would you rate your teacher overall?
5
4
3
2
1
No Answer / Wasn't a Student

How would you rate your teacher in the following areas?

Professional	Organized	Attentive	Encouraging
5	5	5	5
4	4	4	4
3	3	3	3
2	2	2	2
1	1	1	1
No Answer	No Answer	No Answer	No Answer

Who is/was your teacher:

How well do you feel that you reached your goals at Music Showcase?
5
4
3
2
1
No Answer

How likely would you be to recommend Music Showcase to someone else?
5
4
3
2
1
No Answer

If you are a former student, what were your reasons for discontinuing lessons?
Too Busy
Teacher/Time Not Available
Cost of Lessons
Financial/Family Reasons
Loss of Interest
Service
Other, Please Specify

If you are a former student, will you be returning?
Yes, after summer
Yes, sometime in the future
No
Not a Former Student / No Answer

Please add any additional comments here:

Your Name:

Email Address:

Phone Number:

Would you like a Music Showcase representative to contact you?
Yes, contact me at the phone number above.
Yes, contact me at the email address above.
No

I'd like to receive email updates from Music Showcase and The Florida Academy of Performing Arts.

Thank you for taking the time to fill out our survey.